interactions live 2021

Customer Stories

NICE inContact Helps Superior Contact Satisfies SLA Needs for Multiple Clients

Overview

Because client organizations around the world depend on Superior Contact, a TelNet Worldwide company, for a variety of contact center services, having the right technology—and the right partner—is a key driver of the company’s success. With NICE inContact, Superior enjoys the stability, reliability and flexibility of the CXone cloud platform—critical capabilities for serving its global client base and big selling points in bringing on new clients.
Webinars

Customer Experience (CX) Maturity (Webinar) | Call Center Software

Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. Watch this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.  

Datasheets

CXone Automation & Artificial Intelligence (AI)

CXone Automation and Artificial Intelligence streamlines service delivery, providing fast resolution of customer issues and eliminating mundane tasks, releasing you from busy work that inhibits innovation. With automatic completion of routine customer interactions and after contact work, your team can focus on providing personalized service that leads to better business outcomes. Stop wasting time on low-level tasks that don’t impact your contact center goals. Give your team the freedom to focus on what really matters—an exceptional customer experience.

Webinars

Enhancing Contact Center Customer Engagement (Webinar)

As 2018 comes to a close, it’s the perfect time to learn about customer experience and customer engagement trends for 2019 and beyond. During this roundtable webinar hosted by CRMXchange, listen as contact center experts share solutions that will allow customers expanded capabilities to resolve issues before speaking with an agent and how that can add to creating a seamless, loyalty-driving experience for the customer. Hear tips on how to prepare for and launch advanced chat BOT and automation in your contact center.