Swisslog Healthcare designs, develops and delivers best-in-class automation solutions for health systems, warehouses and distribution centers. By integrating NICE inContact CXone and Salesforce, customers are now routed immediately based on specific needs and agent skill. With CXone Agent for Salesforce® they have improved agent performance and customer experience in an omnichannel environment, resulting in a 30% decrease in wait time.
95% Service Levels with NICE inContact (PDF)
Mobile Mini is the world's leading provider of portable storage solutions. Their goal is to redefine the portable storage and office industry. In order to exceed customer expectations they turned to NICE inContact and CXone Agent for Salesforce®. The continuity of data allows them to know their customer and provide a seamless omnichannel experience. In one year, they have improved their service levels, broken sales records, and increased agent engagement.
Enterprise Cloud Contact Center Software Helps Zebra
Zebra Technologies manufactures and sells marking, tracking and computer printing technologies for supply chains, retail, healthcare and government sectors. Zebra-brand printers are used by more than 90 percent of Fortune 500 companies. Their contact centers are located in 52 countries and they were ready to take their enterprise operation to the cloud with NICE inContact. Within a few weeks their international implementation was complete and Zebra was reaching their vision of global consistency.