Swisslog Healthcare Reduces Wait Time by 30% with CXone Agent for Salesforce®

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Overview

Swisslog Healthcare designs, develops and delivers best-in-class automation solutions for health systems, warehouses and distribution centers. By integrating NICE inContact CXone and Salesforce, customers are now routed immediately based on specific needs and agent skill. With CXone Agent for Salesforce® they have improved agent performance and customer experience in an omnichannel environment, resulting in a 30% decrease in wait time.