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The AI behind better experiences: CXone Enlighten AI Routing

Overview

Now there’s an AI-driven science behind smarter connections, so you can make a lasting impression with every customer while driving your business goals. CXone Enlighten AI Routing dynamically combines all available data sources and attributes, contact center performance, and behavioral data to predict the best customer-agent match—transforming the typical customer experience ritual into meaningful connections for customers. Download this eBook to learn how AI can elevate your contact center routing for greater return and smarter connections.