Wondering how to use data to improve your CX? Check out Aberdeen’s latest research on best practices and innovations that will help you use real-time data to empower agents and drive more revenue. This info will show you how applying data analytics can change everything—for your customers, your agents, and your ROI. Read how businesses are:
- Increasing agent effectiveness with access to the right data at the right time
- Accelerating response time, speed of resolution, and customer delight
- Giving agents easy-to-use mobile and home-office tools to integrate digital channels seamlessly
Download your Aberdeen insights now. See what data can do.
NICE CXone Helps Konica Minolta Track Key Metrics
Real-time reporting with ability to track new metrics
CXone Self-Service Analytics Datasheet
For many Contact Centers their IVR is a blind spot, as they don’t have the capability to analyze the customer journey within the IVR to spot where negative experiences are occurring. CXone Self Service Analytics helps you gain visibility by using key Interactive Voice Response (IVR) insights to identify patterns that impact call containment, such as call drop offs and frequent agent transfers, to help you increase containment and reduce customer effort.
3 critical customer service changes in 2021-2022
Digital transformation accelerated by at least 5 years during the pandemic – 44% of companies have a CX transformation initiative completed or underway, and another 32% plan to start one in 2022.