The Ultimate Contact Center Guide for Turning Customers into Advocates

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Looking to find and unlock hidden secrets that drive rapid or sustained growth? As revenue targets trend upwards without corresponding budget increases, many businesses have zeroed in on the need to optimize customer service to help foster growth. That places the contact center operation front and center in helping the enterprise meet desired revenue goals. Too often, however, companies focus on finding and winning new customers -- not the best growth strategy if you ultimately lose them! While attracting new customers is certainly a part of the equation, your current customer base, if treated and approached properly, can be a steady source of new revenue.