Research shows that customer experience (CX) is driving loyalty, brand growth and revenue in today’s smartest organizations. That’s why contact centers, once “just cost centers” can and should transform themselves into providers of robust CX that drives measurable results—and revenue. Begin your contact center’s CX transformation today with our whitepaper and infographic, Thriving in the Experience Economy.
The Contact Center Customer Experience Economy (PDF)
We are entering an experience economy where customers are looking not just for the right service at the right time but one that is immersive, engaging and proactive. Learn more on how Contact centers are the epicenter of customer experience and can drive exceptional CX.
Proactive Contact Center Customer Communications (Webinar)
1to1 Media's Tom Hoffman speaks with Mariann McDonagh, Chief Marketing Officer at inContact, about how proactive customer outreach is changing along with best practices for personalizing the customer experience