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Top 10 contact center digital and self-service innovations

Overview

Great customer experience and customer satisfaction begins by giving your customers the control they want and expect. In fact, our findings show that 84% of customers are more willing to do business with companies that offer self-service options, but only 61% of companies offer easy, convenient self-service (Source: NICE inContact 2020 Customer Experience (CX) Benchmark).

These 10 contact center innovations will help you deliver today's digital customer service best practices. From contact center AI chatbots and virtual agents to omnichannel best practices and CRM and Salesforce integrations to customer surveys, watch this short video to understand what should be included on your innovation checklist that will undoubtedly improve CX.

Give your customers what they want with NICE inContact CXone. Find out the details by watching the video today!