Artificial intelligence in your contact center: is it miracle technology, or overhyped? With the surge in artificial intelligence tools, you need to understand AI’s impact on customer care. How is your contact center keeping up?
In our education session Transforming Customer Care with Artificial Intelligence, you’ll explore why your contact center needs to adopt AI now and best practices to integrate AI. You’ll walk away with actionable strategies and tactics to make AI a meaningful feature in your contact center, and to deliver a better customer experience than ever. Access the replay now!
Setting the benchmark
Our latest Customer Experience (CX) Transformation Benchmark surveyed over 900 contact center leaders across the US, UK and Australia.
2019 CX Transformation Benchmark (EBOOK) | Contact Center Plans & Metrics
This eBook 2019 CX Transformation Benchmark, Global Findings: Contact Center Plans and Metrics, reports contact center decision maker responses regarding the following: Plans to Move Contact Center Technology to the Cloud Plans to Invest in Channels and Customer Experience (CX) Improvements Expected Need for Resources to Support Agent-assisted Interactions Top Contact Center Goals and Metrics
AI-infused contact centers optimize customer experience
AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.