Webinar: Transforming the Value of the Contact Center

Watch Video

Overview

Hear from John Zurn, Sr. Director of Reservations and Customer Care of the Carlson Rezidor Hotel Group, a global leader of hotels around the world as he shares how they lacked leadership support for investments in the contact center. Learn how they overcame specific barriers to gain leadership buy-in on the value of modernized cloud based tools and successfully transform their contact center.