Transform with CXone Interaction Analytics

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Have you ever wondered if speech analytics could “really” work for your organization? Join us for a unique look at how Expivia uses NICE inContact CXone Interaction Analytics to transform their business. You’ll hear from veteran presenter, Tom Laird, in this webinar as he shares the unique ways his BPO business made processes for quality management, fraud protection, and legal cases easier to identify, manage, and solve.