TruGreen: ‘There’s Nothing We Can’t Do With CXone’

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Overview

The numbers tell the story: 2.3 million customers all over the U.S., 100,000 phone, chat and SMS interactions daily in peak summer season and up to 100,000 outbound service calls a day. How does a national lawn care company transform its contact centers into productive, efficient customer service powerhouses? Easy: It moves to NICE inContact’s CXone cloud contact center platform.