How many different measures of customer satisfaction are there? Let us count the ways…But none can take the place of voice of the customer - getting direct feedback at the close of a service interaction.
In this webcast you will hear Piedmont Reporting Specialist Patricia Caffery break down her company’s successful use of a customer feedback survey tool to increase customer satisfaction and drive positive change in the organization. She’ll highlight a variety of her company’s best practices, from key processes that have led to success to statistical measures used to gauge improvement.
During this presentation, you’ll learn:
• How the customer feedback survey tool can tap into customer insights and relationship-building opportunities you just couldn’t get in other ways.
• How real-time customer feedback can dramatically change perspectives across the organization, from call center agents themselves to senior management.
• How your organization can better tune in to the voice of your customers—and why customers aren’t waiting around for you to do it!