Overview
Global, multi-site contact centers struggle to establish consistencies in operations and customer experience. Learn how larger multi-site contact centers can unify their operations through better processes and technologies and realize both cost and Customer experience benefits.
MoneyGram Gains Reliability, Global Support from NICE inContact
Because MoneyGram’s vendor-partners were using different systems, the company didn’t have a single source of reliable data—critical for the world’s second-largest money transfer service. But NICE inContact’s CXone cloud solution has provided MoneyGram seamless, user-friendly technology, solid reporting and data, and global support it can rely on.
CXone Contact Center Solutions (Video) | Call Center Software
Transform Your Contact Center with the Cloud If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE CXone leads the industry in number of deployments and functionality that includes: • Omnichannel routing and automatic call distribution (ACD) • Ability to change contact flows on the fly • Easy CRM integration with screen pops and data-driven routing • Customer self-service with cloud Interactive Voice Response (IVR)
The Total Economic Impact of NICE CXone (PDF)
NICE commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE CXone. Learn more on how to assess the financial impact of deploying NICE CXone in your organization.