interactions live 2021

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Universal Queuing for Call Centers Directs Contacts Most Effectively


Deliver Excellent Service Regardless of Channel

Today’s customers enjoy an ever widening choice of channels to contact your business. That’s why NICE inContact developed universal queuing technology to efficiently manage the omnichannel customer experience. 

With universal queuing, your contact center is ready to respond no matter which channels your customers choose—e-mail, voice, social media and more. One consistent user experience keeps agents empowered and allows them to focus on effectively delivering an outstanding customer experience.



Demo Videos

Increase quality, and your business, in the cloud.

Learn how you can control your costs with a pay-as-you-go, cloud-based contact center service.