Universal Queuing for Call Centers Directs Contacts Most Effectively

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Deliver Excellent Service Regardless of Channel

Today’s customers enjoy an ever widening choice of channels to contact your business. That’s why NICE inContact developed universal queuing technology to efficiently manage the omnichannel customer experience. 

With universal queuing, your contact center is ready to respond no matter which channels your customers choose—e-mail, voice, social media and more. One consistent user experience keeps agents empowered and allows them to focus on effectively delivering an outstanding customer experience.