Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now


This content has been replaced with an updated version that you can access here.

Universal Queuing Directs Contacts Most Effectively

Universal Queuing Directs Contacts Most Effectively


Deliver Excellent Service Regardless of Channel

Today’s customers enjoy an ever widening choice of channels to contact your business. That’s why NICE inContact developed universal queuing technology to efficiently manage the omnichannel customer experience. 

With universal queuing, your contact center is ready to respond no matter which channels your customers choose—e-mail, voice, social media and more. One consistent user experience keeps agents empowered and allows them to focus on effectively delivering an outstanding customer experience.