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As part of global business process outsourcer (BPO) Webhelp, Webhelp Nordic services five countries: Sweden, Denmark, Norway, Finland, and Latvia. Before they switched to NICE inContact, they used an on-premise solution that was difficult to upgrade.
Webhelp Nordic’s team of 1000 agents offer support in four languages, so they needed a cloud platform, like NICE inContact CXone, to support both multi-skill, multiple languages, and multiple channels.
“Our customers want as many channels as possible such as social media, online chat, and SMS. NICE inContact satisfies their high expectations for multi-channel support,” says Per Vålvik CIO/CTO.