Webhelp Standardizes Reporting and Helps Agents with NICE inContact inView Solution

Watch Video

Overview

With so many clients and assignments across the globe, Webhelp struggled for years with inconsistent metrics. But once it rolled out NICE inContact’s cloud-based, inView Performance Management for CXone solution to all its agents several years ago, Webhelp finally had a comprehensive, standardized reporting system across the entire company. What’s more, inView’s gamification features enabled Webhelp to really help its agents work on their KPIs, with coaching and team manager metrics.