Overview
Are unpredictable market conditions, growing customer expectations and creeping customer service costs may be exposing cracks in your aging call center? See why these small businesses chose to modernize to CXone.Wine country gift baskets aims to provide world class customer service
Choosing a CCaaS for Small and Mid-sized Organizations
Customers don’t care how big a firm is; they care about the quality of their customer experience. Fortunately, with the right call center investment, a growing business can offer customer interactions that are as sophisticated as those offered by larger businesses. In this paper, Ventana Research offers key questions for a growing business to consider when looking to level the customer experience playing field.
Contact Center Software Buying Advice
Your aging call center may be giving you plenty of reasons to modernize. But beware of a “like for like” upgrade. The right contact center investment can do so much more than alleviate current shortcomings. A new contact center with limitations is no better than an old call center with the same limitations. In this paper, Ventana Research explains why effectiveness, rather than cost, should inform your evaluation and decision process.