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Customer Stories

Wine country gift baskets aims to provide world class customer service


With a mission to build and sell the best value gift baskets in the world, Wine Country Gift Baskets aims to provide world class customer service. The company fulfills that goal by prioritizing its contact center as the lifeblood of its business. Streamlining operations with CXone has enabled the company to reduce costs while continuing to offer its customers the gift of exceptional customer service.