Workforce management best practices for the work-from-home contact center

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Overview

There are many reasons companies transition to a work-from-home model, ranging from response to a health crisis or natural disaster, to adapting their business model amid market disruption. Regardless of the reason for the shift, making the move to work-from-home can reap many benefits for employees and organizations alike, but it does come with its workforce management challenges. This eBook specifically provides tips and best practices for workforce management in a remote contact center.