Contact Center Customer Relationships for Young Living

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Get an insider’s look at Young Living’s headquarters in Lehi, Utah to see how their contact center provides support that’s high touch and high tech. Successful interactions with live chat, email and phone calls enable Young Living to uphold their long term relationships with their members. inContact provides the tools they need to grow nationally and internationally. With Workforce Management (WFM) they can empower employees to participate in the scheduling process. They also utilize the ECHO customer satisfaction survey tool to immediately offer surveys to customers after a call ends and accurately measure customer retention.