Webinar: Contact Center Customer Experience: Your Customers Have Choices, Do They Choose You?

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Customer Experience is the frontier that provides the best chance for sustainable competitive differentiation. You have tough competitors vying for your business, and there are many ways for customers to tell others about bad experiences. The bottom line is - customers have more choice and more voice than ever before! In this fast-paced webinar we’ll share 6 tips to deliver a consistently excellent customer experience. You will hear three “on stage” tips that impact direct customer interactions, and three “behind the curtain” process tips that help ensure your customers are happy.