Training and Education

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CXsuccess Training Overview

At NICE inContact, we understand every training engagement is unique. Choose a tailored delivery plan that fits your organization. Our courses are built by product experts, designed to accelerate productivity and facilitate product adoption. The program is intended to promote a long-term partnership, aimed at developing expert users, delivering continuous business improvement.
Enabling You for Success
We offer great education options, developed and taught by our contact center experts, for transforming your staff. Choose from these flexible options:
Instructor-Led Classroom Training
It’s your choice: come to our education facility in Salt Lake City, Utah (it’s beautiful here), or our really smart trainers can come to you. Our instructor-led classroom training is designed to deliver advanced product training, including hands-on assessments in the customer environment. The classroom provides an uninterrupted and focused environment. Simply tell us how many days and classes you would like to spend with our expert trainers.
Remote Instructor-led Training
Enjoy the perks of instructor-led training without the travel and expense costs. This is a great option for foundational training, refresher courses, or customers with multiple locations.
Self-paced eLearning
Learn at your own pace with web-based eLearning solutions, deliver training for new hires, and repeat courses as many times as needed. at your own pace. NICE inContact is continually expanding “on-demand” course content. Our team can prescribe education paths for the different job roles in your organization. Unlimited access is available from our learning management system (LMS) – or you can host the content in your own LMS allowing for access control and reporting.
  • Easy to train new employees
  • Targeted Delivery Options: Classroom Training, Train-the-Trainer, Self-paced eLearning, Instructor-Led Virtual Training
  • On-Demand Access
  • Comprehensive Assessments
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What Our Customers Say


“Beyond having a really killer platform with great technology, NICE inContact has great people that support and help you all along the way.”


“We’ve been operational for a few months now and was fairly convinced that the training session would be a waste of our time. However, (our trainer) was able to teach us new things and the results from his training will lead us to having even better service levels than what we’ve had since our launch.”


“I’ve been through a few training courses for enterprise software and this course was the most concise and insightful learning experience I’ve ever been through!”