We’re in the business of customer satisfaction. By combining our all-in-one CXone platform, our customer-focused team of experts, and our powerful partner ecosystem, we can solve almost any customer challenge your day may bring.
Build your best digital-first contact center on our cloud native platform and unified suite of CX apps.
Our customer experience experts are dedicated to helping you reach your business goals.
From growing start-ups to Fortune 500, our innovations can help you create lasting bonds with your customers.
Ensuring business continuity and success in remote contact center model
Contact centers continue their efforts to overcome challenges brought on by COVID-19 – from keeping work-from-home agents productive to delivering customer satisfaction via remote teams to cutting costs responsibly. It’s all about discovering strategies to succeed during economic uncertainty. Listen to this panel discussion and learn firsthand what’s worked for other contact center leaders.
Landauer elevates customer service
See how CXone helped Landauer to take customer experience to the next level.
Contact Center Productivity for KBM Group
KBM Group’s contact center is a Business Process Outsourcer (BPO) that provides custom services to their clients. With NICE inContact, they are able to bring on new clients with confidence. Their competitive advantage includes NICE inContact’s security, flexibility, real-time reporting, ease of use, and the ability to integrate systems. In the first year of using NICE inContact, KBM Group was able to increase productivity by 60% and decrease their cost-per-contact by 42%.