High-Rise

Articles

Embracing private mobile messaging in customer service

VIEW Feb 6, 2020
The importance of meeting and exceeding customer expectations is crucial to being successful in business. With customer demographics constantly evolving, it’s vital for businesses to keep up with changing demands and attitudes to understand what really matters in the customer experience journey.

Three Reasons to Transition to a Cloud-based Contact Centre

VIEW Jan 15, 2020
UCTODAY - In 2019, cloud technology is an enterprise mainstay, deployed in hundreds of different contexts. Recent research shows that 96 percent of organisations are using cloud computing in some form or fashion.

For contact centres, cloud is being deployed to not only address the increasing customer expectations, but also to achieve greater business agility, in turn empowering the entire landscape from IT to the agents. Moving from on-premises to cloud contact centre technology provides greater flexibility, scalability and efficiency.

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group

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