Ventana Research 2021 Contact Center in the Cloud Value Index
“The race to expand and enhance capabilities is highly competitive among all the vendors. NICE CXone led the industry in Capabilities in the 2021 Ventana Research Contact Center in the Cloud Value Index, achieving strong results thanks to its rich combination of interaction handling, analytics and agent management tools.” Keith Dawson, VP & Research Director of Ventana Research
NICE CXone named a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service
NICE CXone has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Center as a Service.
NICE CXone named a Leader in the Forrester Wave™: Contact-Center-as-a-Service (CCAAS) providers, Q3 2020
CXone is top ranked in “current offering” and “strategy” categories, and earns highest possible score in “market presence.”