Awards

Awards & Recognition

NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.
Featured Awards

NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service

NICE has been named a Gartner® Magic Quadrant™ Leader for CCaaS for the ninth consecutive year for its CXone cloud platform.

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Forrester Wave™ Report 2023 names NICE among the CCaaS leaders

Check out The Forrester Wave™: Contact Center As A Service, Q1 2023 report, which names NICE a top provider in the market. Discover why NICE was selected and see how we are helping businesses achieve remarkable results for customer experience.

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NICE earned recognition as a Top Provider for Customer Self-Service Knowledge Bases

Research and consulting firm, Metrigy, gave top honors to NICE CXone Expert in its report evaluating customer self-service knowledge bases.

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Awards
2024 2023 2022 2021
NICE INCONTACT RECEIVED THE HIGHEST SCORES IN FOUR OF FIVE USE CASES IN GARTNER'S CRITICAL CAPABILITIES
Gartner’s latest report can assist in your plans for selecting a cloud contact center solution.
NICE INCONTACT WINS 2018 CONTACT CENTER TECHNOLOGY AWARD FROM CUSTOMER MAGAZINE
CXone is recognized for innovating customer service technology and improving the customer experience.
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NICE INCONTACT NAMED A LEADER IN 2018 GARTNER MAGIC QUADRANT FOR CONTACT CENTER AS A SERVICE, NORTH AMERICA
NICE inContact achieves the highest overall position for our ability to execute as a recognized leader for the fourth consecutive year.
NICE INCONTACT CXONE WINS 2018 STRATUS AWARD FOR CLOUD COMPUTING IN ENTERPRISE SOFTWARE AS A SERVICE
The Stratus Awards recognize companies innovating in the cloud and providing offerings that are truly differentiated in the market.
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NICE INCONTACT RECOGNIZED IN 2018 SHATTER LIST FOR ACTIVELY WORKING TO BREAK TECHNOLOGY’S GLASS CEILING
NICE inContact chosen for promoting and driving diversity inclusion and measures helping transform technology culture.
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NICE INCONTACT CXONE NAMED BEST NEW TECHNOLOGY SOLUTION BY ICMI GLOBAL CONTACT CENTER AWARDS
NICE inContact recognized for its commitment to improving the customer experience and providing a platform for leadership, vision, innovation and strategic accomplishments within the industry.
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NICE INCONTACT CXONE RANKS FIRST IN 2018 CONTACT CENTER IN THE CLOUD REPORT FROM VENTANA RESEARCH
NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index.
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NICE INCONTACT CXONE HONORED AS GOLD STEVIE® AWARD WINNER IN 2018 AMERICAN BUSINESS AWARDS®
Judges comments included: “Best use of empirical data and customer testimonials I've seen so far.” “Great product, well-written nomination. Thanks for providing customer materials that demonstrate how they benefit from the product.”
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NICE AND NICE INCONTACT TAKE TOP 3 CATEGORIES IN CRM SERVICE LEADER AWARDS
NICE and NICE inContact sweep the CRM Service Leader Awards winning in Contact Center Infrastructure, Workforce Optimization and Analytics.
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