Featured Awards

NICE CXone named a Leader in 2021 Gartner Magic Quadrant™ for Contact Center as a Service

NICE CXone has been named a Leader for the seventh consecutive year and is the only Leader in both CCaaS and WEM reports…

Ventana Research 2021 Contact Center in the Cloud Value Index

“The race to expand and enhance capabilities is highly competitive among all the vendors. NICE CXone led the industry in Capabilities in the 2021 Ventana Research Contact Center in the Cloud Value Index, achieving strong results thanks to its rich combination of interaction handling, analytics and agent management tools.” Keith Dawson, VP & Research Director of Ventana Research

NICE CXone named a Leader in the Forrester Wave™: Contact-Center-as-a-Service (CCAAS) providers, Q3 2020

CXone is top ranked in “current offering” and “strategy” categories, and earns highest possible score in “market presence.”

Awards
NICE inContact Named a Leader in 2019 Gartner Magic Quadrant for Contact Center as a Service, North America
NICE inContact named a Leader and achieves the highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for CCaaS, North America. 
NICE INCONTACT CXONE WINS SILVER STEVIE AWARD IN CLOUD PLATFORM CATEGORY
CXone recognized for delivering innovation on a unified cloud customer experience platform.
Learn More
NICE INCONTACT WINS CONTACT CENTER INFRASTRUCTURE & INTERACTIVE VOICE RESPONSE CRM SERVICE LEADERS AWARDS
NICE inContact "far outpaced all competitors" for second consecutive Contact Center Infrastructure win.
Learn More
NICE INCONTACT CXONE WINS CUSTOMER EXPERIENCE INNOVATION AWARD
CXone honored as best-in-class solution that improves customer relationships.
Learn More
NICE INCONTACT CXONE WINS SILVER STEVIES AWARD
CXone cloud customer experience platform is recognized again for innovation.
Learn More
NICE INCONTACT CXONE WINS 2019 BIG INNOVATION AWARD
CXone cloud customer experience platform is recognized again for innovation.
Learn More
CUSTOMERS RATE NICE INCONTACT CXONE HIGHEST IN PRODUCT AND OVERALL VENDOR SATISFACTION IN DMG REPORT
Customers give CXone a perfect score in overall vendor satisfaction and ease of doing business.
Learn More