Businesses and governments are increasingly asking employees to work from home or are shifting work to employees in less affected regions to maintain business continuity and handle large swings in interaction volume during the COVID-19 (Coronavirus) outbreak.
NICE inContact is supporting contact centers during this crisis. Between now and June 30, 2020 we are offering CXone@home – a no charge option to use NICE inContact CXone, our enterprise-grade cloud contact center platform. It helps businesses and governments in their business continuity planning by moving their agents to a work-from-home environment within 48 hours or less and keeps them productively serving their customers remotely. It is free for 60 days for new customers and offered with no commitment or contract.
211, 311, and similar emergency service providers will also receive free unlimited voice ports to assist with expected volume increases.
This page will be updated with new information and resources as available to assist with your business continuity planning.