What is an SME?
A small to medium-sized enterprise (SME) is a business that is defined by the number of employees and the amount of annual revenues. Although the thresholds vary depending on the country, in the US a small to medium-sized enterprise (SME) typically has 500 employees or less.
SMEs are critical to a country's economy, often generating more revenue and employing more people than large corporations. Types of small to medium-sized enterprises (SMEs) range from companies providing professional services, technology, healthcare, hospitality, financial services and more. SMEs are often considered to be entrepreneurial, innovative and can experience rapid growth
Small to medium-sized enterprises (SMEs) have unique technology needs due to the nature of their operations, limited funding, and small IT teams. When selecting new technical solutions, SMEs should look for ones that offer flexible features and pricing, and a vendor that will partner with them to provide tools that meet their business requirements.
How NICE inContact can help
We provide tools that help SMEs thrive.
NICE inContact is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Benefits include:
- Modern ACD providing digital first omnichannel routing and increased business agility
- Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
- Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
- Omnichannel customer journey management
CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.