NICE inContact CXone Contact Center Software Reviews

Critics and customers alike name NICE inContact CXone as the leading contact center software in the world

When it comes to customer service, ease of use, value for money and other customer-centric features, NICE inContact CXone’s standards are unmatched. Read NICE inContact customer reviews across major B2B Software as a Service (SaaS) review sites to learn about what makes us a leader in the industry.
trustradius top rated 2020 badge
g2 leader summer 2020 badge
g2 top 50 mid market products badge
g2 top 100 software products badge
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capterra top 20 2020 badge

NICE inContact CXone Rankings on G2

G2 ranks products based on reviews gathered from customers as well as data aggregated from online sources and social networks.

NICE inContact CXone is a leader in the following software categories on G2

  • Contact Center Operations Software
  • Contact Center Workforce Software
  • Auto Dialer Software
  • Speech Analytics Software

NICE inContact CXone also received the following G2 awards in 2020

  • Top 100 Software Products
  • Top 50 Products for Mid-Market

NICE inContact CXone Reviews on G2

G2’s rating of products is based on reviews received from a product’s customers as well as data aggregated from online sources and social networks.

Read about the experiences of NICE inContact customers

Comparison reports

NICE inContact outperforms competitors when it comes to the most important contact center software features. These comparison reports are based solely on customer reviews. When writing their review, customers are asked to rate their experience with each product feature.
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NICE inContact CXone Reviews on Trustradius

Trustradius calculates a product’s scores based on a weighted average of reviews and ratings. Factors include overall Likelihood to Recommend score, scores for attributes like usability and support and scores for specific features like dashboarding and reporting.
NICE inContact CXone is a Top Rated software in the following categories on Trustradius:
trustradius top rated badge 2020
Contact Center Software
trustradius top rated badge 2020
Workforce Management Software