NICE inContact is the highest ranking contact center software on major B2B SaaS review sites.
NICE inContact CXone Rankings on G2
NICE inContact is the highest ranking contact center software in the following G2 "Best of" 2021 Awards categories
NICE inContact CXone Reviews on G2
“We have been able to speed up the resolution of customer issues with the software. It also allows us to provide better personalized experience for customers, thereby turning them into paying clients”
Folusho I
“I have been in call centers for 20 years and inContact is the best call center tool I have used. The knowledge of the staff and the support within inContact is exceptional”
William C.
“I have found that Nice inContact has a solution for everything you need in your contact center. From IVR, to SMS, to Quality Analytics to reporting to Surveys.”
Douglas J.
“We manage and take calls for dozens of different brands, each with their own set of logic and rules and regulations. We are able to satisfy the needs of each brand while building out complex projects to improve efficiencies and overall customer experience. We love the freedom and easy-to-use tools!”
Verified User
Read about the experiences of NICE inContact customers
Comparison reports
NICE inContact CXone Reviews on Trustradius
“Nice inContact is a great tool for almost any scenario. It can be used for the most basic of call centers where a call arrives and routes to an agent, and it can be used for complicated IVRs with hundreds of options, or where additional functionality is needed.”
Verified User
“NICE inContact CXone is well suited to an organization looking for reliability that has next to zero downtime. Whenever an issue is identified, the support team is in action immediately.”
Verified User
“We implement NICE inContact CXone for call center companies. It is a very easy to use platform and we are able to customize it for small starter companies to large already established companies. The platform is efficient and thorough. Teaching people this platform is incredibly easy to people who have never even worked with call center software before.”
Jessica J.
“Since implementing NICE inContact CXone we have seen our service levels meet goals on a monthly basis, customer service satisfaction surveys rise, and quality increase drastically. Our average speed of answer has greatly decreased and our customers have been very pleased with our performance.”
Verified User
