Dizzion’s Cloud Desktop-as-a-Service Offers Easy Data Access for Remote Contact Center Agents for CXone Users
Salt Lake City – November 3, 2017 – NICE inContact (Nasdaq:NICE) today announced that Dizzion, a Desktop-as-a-Service (DaaS) and end user computing solutions provider, is part of the DEVone development program and provides virtual desktops on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform.
Dizzion provides virtual desktops and other cloud solutions such as application streaming and cloud storage that extends CXone with the ability to offer enhanced desktop applications and data access from any device, anywhere, while also increasing data and endpoint security.
NICE inContact CXone empowers organizations to provide an exceptional customer experience by acting smarter and responding faster to ever-changing consumer expectations. To meet the needs of organizations of all sizes, CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all on an Open Cloud Foundation.
NICE inContact customers will benefit from Dizzion’s cloud desktops by enabling:
- Easy application and data access for remote agents and BYOD programs
- Enhanced security by keeping sensitive data off vulnerable endpoints
- Faster, more affordable scaling to meet seasonal demand
Dizzion’s cloud desktops are ideal for contact centers, remote working environments, distributed workforces and organizations with stringent security and compliance requirements.
“Dizzion is excited for this partnership with NICE and inContact and being part of CXexchange,” said Steve Prather, CEO of Dizzion. “Our technology helps customers more easily access their business critical applications without compromising security and is now integrated with CXone.”
DEVone offers partners broad tools and resources to enable them to create new applications on CXone, including extensive documentation and support, and access to an online developer community. Companies interested in how Dizzion’s application works with CXone can visit CXexchange to learn more about the application and read reviews. CXexchange is a centralized, state-of-the-art marketplace for developers to market and sell their CXone-based applications.
“Cloud applications can make contact center operations a lot easier to maintain and innovate,” said Paul Jarman, CEO of inContact. “Offering a Desktop-as-a-Service capability on CXone provides inContact users with a seamless virtual desktop environment. We welcome Dizzion as part of the CXexchange marketplace.”
About NICE inContact
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes NICE inContact CXone cloud, an expert service model and the broadest partner ecosystem. www.incontact.com
Established in 2011, Dizzion, Inc. is a global provider of end-user computing services, including cloud-delivered Desktops as a Service (DaaS), paired with complementary offerings like secure endpoints, application delivery and storage. The company is delivering the next generation of virtual desktop solutions to meet the demands of a remote global workforce in industries with stringent security and compliance needs, including business process outsourcing, financial services, healthcare and insurance. Dizzion’s mission is to enable users to securely access applications and data from any device, anywhere increasing mobility and productivity. To learn more about Dizzion, visit www.dizzion.com. Follow us at @Dizzion on Twitter or visit us on LinkedIn.
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This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.