Transportation company switches from premises-based system to inContact’s easy-to-use, multi-channel cloud contact center platform
SALT LAKE CITY – November 3, 2015 – inContact, Inc., the leading provider of cloud contact center software and contact center agent optimization tools, today announced a large transportation company has upgraded from their outdated premises-based system to inContact’s complete cloud contact center solution. This global organization will utilize inContact’s complete solution, including network connectivity through a scalable cloud platform, to support their growing operations.
“With a worldwide distribution network second to none, this leading transportation company needed a functional, flexible solution to provide superior level service to its customers,” said Paul Jarman, CEO at inContact. “The versatile structure of inContact’s cloud platform, combined with our cost-effective billing model, are ideal for growing organizations to differentiate themselves and succeed in a global and competitive marketplace.”
inContact’s new customer will implement the multi-channel Automatic Call Distributor
(ACD) and fully integrated Interactive Voice Response
(IVR) solutions; the key building blocks of the inContact Software as a Solution
platform. The ACD offers a universal queue for all multichannel interactions allowing the company to support customers in their preferred communication channel including voice, chat, email and social media. inContact’s integrated IVR system offers customers self-service options while ensuring their needs are addressed by the most skilled and appropriate agents.
For outbound communications, the company will leverage inContact’s award-winning Personal Connection™ (PC) dialer to increase productivity by seamlessly connecting agents with clients by eliminating the tell-tale awkward pause of typical legacy dialers. Personal Connection’s patented technology connects agents at the first greeting and paves the way for better outcomes through higher conversion rates.
inContact is the cloud contact center software leader, making it easier and affordable for organizations around the globe to create stand-out customer experiences while at the same time meeting their key business metrics. inContact continuously innovates in the cloud and is the only provider to offer a complete cloud customer interaction platform that is purpose built for enterprise and government organizations who operate in multiple divisions, locations and global regions. Named as Market Leader in the 2015 Ovum Decision Matrix and winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com
Market Street Partners