inContact Appoints New SVP and Chief Strategy Officer
Technology and Cloud Industry Executive Rajeev Shrivastava Joins Leading Cloud Provider’s Executive Team
SALT LAKE CITY – August 10, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced the appointment of Rajeev Shrivastava as senior vice president and chief strategy officer. In this newly created role, Shrivastava will be responsible for company strategy, leadership of the inContact partner product ecosystem, business development and product management.
Shrivastava is an experienced executive with nearly 20 years of comprehensive business expertise in products, marketing, alliances, partnerships and management, most recently with Rackspace. During his time there, he was responsible for developing and delivering go-to-market strategy, positioning, messaging and execution for Rackspace Product, Solutions and Services portfolio for the $1.8 billion business. He led the company repositioning as the No. 1 Managed Cloud leader and created differentiation in the crowded Infrastructure-as-a-Service (IaaS) industry.
“Joining inContact comes at a great time in my career,” said Rajeev Shrivastava, Chief Strategy Officer at inContact. “With my deep experience in both the cloud and the contact center industries, I recognized the great opportunity with inContact who is leading the Cloud Contact Center as a Service (CCaaS) market. I wanted to be part of that winning team.”
Shrivastava also brings deep experience in the contact center industry. He has held executive level roles with P&L responsibilities at Satmetrix, SupportSoft, BeVocal, Siebel, VirtualSoft, GT Associates and HCL. He has helped both venture-backed companies and public companies accelerate revenue growth and increase profitability. Rajeev holds an MBA from the Wharton School of Business and a BS in engineering from Delhi College of Engineering.
“We are excited to expand our deep and talented executive team with the addition of Rajeev Shrivastava,” noted Paul Jarman, CEO at inContact. “Rajeev brings a strong track record of success in the cloud software marketplace with his proven leadership to create and implement innovative corporate strategies and successful technology solutions. inContact is well positioned to be the complete contact center solution for companies of all sizes who are looking to the cloud to achieve their customer service goals.”
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inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com.