SALT LAKE CITY – February 2, 2016 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced the appointment of Randy Littleson as chief marketing officer. In this role, Littleson will be responsible for the direction, strategy and overall management of inContact’s marketing efforts and report directly to inContact CEO, Paul Jarman.
Littleson has amassed over 25 years of executive-level marketing experience within the software industry, most recently with Flexera Software. During his time with Flexera, Littleson was a senior member of the executive team with global responsibility for marketing, product management and corporate development.
“I am thrilled to join inContact at this crucial time when the company is poised to take significant steps forward,” said Littleson. “inContact’s direct business, combined with current and future partner collaboration, will propel inContact towards truly dominating the cloud contact center solutions industry.”
Littleson also brings a wide range of marketing experience in the enterprise software space. He has held executive level roles with product management and marketing responsibilities at Kinaxis, Interface Software, InstallShield Software, Spyglass, Inc., and Palindome. He holds an MBA from the Keller Graduate School of Management at DeVry University and a BS in Computer and Communication Sciences from the University of Michigan.
“We are excited to expand our talented executive team with the addition of Randy Littleson,” noted Paul Jarman, CEO at inContact. “Randy brings a strong track record of software marketing success and proven leadership to create and implement innovative marketing strategies for software solutions. inContact is well positioned as the complete contact center solution for companies of all sizes and we expect Randy’s leadership to move us forward as we seek to help our customers achieve their customer service goals.”
inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances. To learn more, visit www.incontact.com.
Market Street Partners