NICE inContact brings together NICE and inContact with CXone, the world’s #1 cloud customer experience platform
Salt Lake City – October 9, 2017 – inContact (Nasdaq:NICE) today announced it has rebranded as NICE inContact, bringing together the industry-leading capabilities of inContact and NICE to better serve global enterprise and midmarket customers with its CXone unified cloud customer experience platform. NICE inContact continues its mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem.
NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation. Bringing together the existing inContact cloud products and platform (formerly known as Customer Interaction Cloud), with newly built cloud workforce optimization (WFO) applications from NICE and analytics from Nexidia, will enable enterprises to innovate faster and better serve customers.
“Our mission has always been to transform the customer experience, across all channels, by arming contact centers with the technology, knowledge and complete solutions they need to optimize and improve customer service interactions,” said Paul Jarman, CEO at NICE inContact. “We remain steadfast in this mission. As NICE inContact, we demonstrate to the market we are one company focused on bringing the best possible products and capabilities to the contact center, all in one unified cloud platform.”
NICE inContact CXone helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter. By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents. Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader – NICE inContact.
NICE inContact will remain a separate division of NICE and will continue its focus on delivering exceptional customer experiences for its customers, prospects and partners.
For more information, visit the new NICE inContact website at www.niceincontact.com.
About NICE inContact
NICE inContact is the cloud contact center software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is the industry’s largest partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.
NICE inContact is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, and is part of NICE, the leading provider of cloud and on-premises enterprise software, serving customers in more than 25,000 organizations and 150 countries, including over 85 of the Fortune 100 companies. www.nice.com
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This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Jarman, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.