NICE inContact Partners with Shift to Provide Career Opportunities to Transitioning U.S. Service Members

Shift Military Fellows to join NICE inContact as they transition back to civilian life, leveraging relevant skillsets within the technology community

Salt Lake City, March 1, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that it has partnered with the Shift Military Fellowship program to place active military personnel within the organization for a three-month immersive work experience. Program timelines for Shift Military Fellows are aligned with the last three months of their service to facilitate a proactive transition back into civilian life, helping prepare service members for new careers.

The initial cohort of Shift Fellows joining NICE inContact consists of five service members, who will be placed within the organization based on their skillsets, passions and motivators. Each is paired with a Shift career coach for one-on-one advice throughout the fellowship program, as they transition to full-time employment outside of the military.

“When you look at active military personnel who are looking to join the workforce, that’s an incredible opportunity for businesses,” said Mike Slagh, CEO of Shift. “Service men and women have managed budgets and teams at an early stage in their career, and have hands-on experience leveraging the latest technologies available. We’re excited about our partnership with NICE inContact, which is part of a growing community of innovative technology companies that are opening doors for service members to join the tech world.”

Eight-five percent of Shift Military Fellows have received full-time offers during their fellowships, before leaving their military posts, and 100 percent of program participants have found full-time employment within the first two months of separating from the military.

“At NICE inContact, we’re excited to welcome military technical and operational talent to various high-impact areas throughout the organization,” said Paul Jarman, CEO of NICE inContact. “We’re a proud supporter of the United States Armed Services, which produces high caliber individuals. Through this partnership with Shift, we’re doing our part to help service members apply their valuable skills in pursuit of new careers and opportunities. As the cloud contact center leader, our team shares in a spirit of collaboration to help our customers win in the experience economy. Working with Shift is a natural fit.”

For more information regarding career opportunities at NICE inContact, visit NICE inContact Careers.

About NICE inContact
NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by the leading industry analyst firms.

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.

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