Press Releases

inContact Unveils Newest Release of Agent for Salesforce on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

VIEW Oct 4, 2016

SALT LAKE CITY and SAN FRANCISCO – October 4, 2016 – inContact, Inc., a leading provider of cloud contact center software and workforce optimization tools, today announced the latest version of the inContact Agent for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.

Industry Research from inContact Offers Valuable Customer Service Workplace Insights

VIEW Sep 28, 2016

SALT LAKE CITY – September 28, 2016 – inContact, Inc., the leading provider of cloud contact center software and agent optimization tools, today announced the findings from a July 2016 survey of customer service representatives (CSRs). The study, conducted online by Qualtrics on behalf of inContact, surveyed 500 customer service representatives in July 2016 and reveals that CSRs use phone-based support 86% of the time, despite the continual rise of non-voice channels.

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group

Locations

  • Salt Lake City
  • Columbus
  • London
  • Philippines

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