Press Releases

NICE inContact Recognized as a Leader By Top Tier Research Firms

VIEW Dec 5, 2018

Salt Lake City, December 5, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that multiple leading industry analyst firms have recognized NICE inContact and NICE inContact CXone, the world’s #1 cloud customer experience platform, as a leader among cloud contact center platforms. CXone powers over 275,000 agents operating in over 100 countries, in small, mid-sized and large enterprise contact centers.

NICE inContact CXone Business Line Texting Solution Helps Vera Bradley Increase Contact Center Efficiency and Enhance Customer Experience

VIEW Nov 15, 2018

Salt Lake City, November 15, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced business results for Vera Bradley achieved with the NICE inContact CXone Business Line Texting Solution, including integrated Textel two-way texting, that increases contact center agent efficiency and enhances customer experience. Textel, a NICE inContact DevONE partner, provides SMS and MMS on existing contact center phone numbers and is available on CXexchange marketplace featuring ready-to-use applications designed to integrate with CXone, the world’s #1 cloud customer experience platform. 

NICE inContact Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

VIEW Nov 1, 2018

Salt Lake City, November 1, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that TMC, a global, integrated media company, has named NICE inContact CXone, the world’s #1 cloud customer experience platform, as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. CXone was recognized for innovating customer service technology and improving the customer experience.

NICE inContact Named a Leader for Fourth Consecutive Year in Gartner Magic Quadrant for Contact Center as a Service, North America

VIEW Oct 19, 2018

Salt Lake City, October 19, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact, provider of CXone, the world’s #1 cloud customer experience platform, has been named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America1 report. NICE inContact achieved the highest overall position for its ability to execute, and has been named a leader every year since this Magic Quadrant’s inception.

NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet)

VIEW Oct 15, 2018

Salt Lake City, October 15, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced findings from the breakthrough global research study that measures real-world consumer experiences including most recent service interaction, satisfaction, loyalty and advocacy – including Net Promoter Score® (NPS®) – across communication channels. The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes consumers from three countries – United States, United Kingdom and Australia – with year-over-year results for US (2018 vs 2017), and new benchmark data for UK and Australia. The 2018 survey reveals that use of digital channels is gaining ground with email doubling and chat tripling among US consumers, making seamless omnichannel service a must in today’s competitive experience economy. However, the study also found that use of “automated assistants” or chatbots by consumers for recent service interactions is still limited at only 8 percent globally.

NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution

VIEW Oct 10, 2018

SALT LAKE CITY – January 10, 2018 – NICE inContact, a NICE (NASDAQ: NICE) business today announced that Ovum, a leading research firm, has identified the company as a market leader in its 2017-18 Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution, earning top scores for its technology capabilities and being highly regarded by customers for execution. NICE inContact was recognized by Ovum for its strong reseller and partner base, large installed base of cloud contact center customers, and high growth for cloud solutions.

NICE inContact CXone Wins 2018 Stratus Award for Cloud Computing in Enterprise Software as a Service

VIEW Oct 4, 2018

Salt Lake City, October 4, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that The Business Intelligence Group has awarded NICE inContact a 2018 Stratus Award. NICE inContact, which has seen tremendous momentum in both enterprise adoption and global expansion, was recognized in the Enterprise: Software as a Service category for CXone, a unified cloud platform that enables companies to transform customer experience gains into revenue growth by better attracting, engaging and retaining customers.

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group

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