High-Rise

Press Releases

Self-Service Isn’t Enough for Demanding Shoppers - Contact Center Agents are Critical Lynchpin in the Customer Journey

VIEW Mar 23, 2015

SALT LAKE CITY – March 23, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces the findings of their January 2015 customer experience survey that examined consumer perceptions of service while making online or phone purchases over $25 in the previous 6 months. When feeling dissatisfied with an order, the majority (81% of U.S. adults) prefer assistance from a live representative via phone or online chat rather than using email or online self-service.

inContact to Unify Customer Service Operations Across Multiple US Contact Centers for Travel and Hospitality Leader

VIEW Mar 19, 2015

SALT LAKE CITY – March 19, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a leading travel and hospitality provider has selected their cloud platform to unify customer service operations across more than five contact centers. With more than 350 agents providing booking services and other key vacation information, inContact will help the company have a more comprehensive and strategic view of their operations. 

inContact Solutions to Enhance National Contact Center Operations for Retail Marketing Firm

VIEW Mar 16, 2015

SALT LAKE CITY – March 16, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a nationwide consulting and marketing firm will replace its premise-based system with the company's award-winning cloud contact center solution. Facing significant upgrade costs and service interruptions due to an aging system, the marketing leader is moving 200 agents to the inContact cloud contact center platform to ensure a more consistent and high quality experience for their customers.

inContact Reports Fourth Quarter and Full Year 2014 Financial Results

VIEW Feb 19, 2015

Software segment revenues of $30.3 million in Q4, up 56% year-over-year Full year 2014 software revenues grow 46% and top $100 million for the first time Consolidated revenue of $49.4 million, up 41% year-over-year Q4 SaaS bookings at record levels, up 44% year-over-year SALT LAKE CITY – February 19, 2015 – inContact, Inc., the leading provider of cloud contact center software and…

inContact Contact Center Cloud Solutions Chosen by Leader in Vacation Travel for Multi-Channel, Multi-Location Customer Service Operation

VIEW Feb 17, 2015

SALT LAKE CITY – February 17, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces an industry-leading travel company will move 650 agents in ten centers across the U.S. and internationally to the inContact cloud. This new customer was looking for a single cloud system to connect multiple business units with a flexible but unified system to accommodate growing operations. The inContact platform will connect all operations for greater efficiency, and will handle all customer service channels including inbound and outbound voice traffic, chat functionality and email.

 

inContact and Black Box Partner to Improve Enterprise Customer Service Operations by Migrating to the Cloud

VIEW Feb 12, 2015

SALT LAKE CITY – February 12, 2015 – inContact, the leading provider of cloud contact center software and Black Box Network Services (NASDAQ: BBOX), a leading technology solutions provider, today announced a joint agreement to meet growing demand among enterprises looking for a smooth migration path to the cloud to accelerate innovation and to improve customer satisfaction. 

 

inContact Welcomes Trent Savage as New Chief Human Resource Officer

VIEW Feb 5, 2015

SALT LAKE CITY – February 5, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Trent Savage joins the company as the new Chief Human Resource Officer.  With a workforce that has doubled in the past few years to nearly 1,000 employees across offices in Salt Lake City, Columbus, Ohio, Bolivia and the Philippines, recruiting, talent management and employee engagement has become a key differentiator for inContact and Trent brings more than 13 years of human resources experience to this new executive leadership role.

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group

Locations

  • Salt Lake City
  • Columbus
  • London
  • Philippines

Resources

Company Overview

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