High-Rise

Press Releases

Contact Center Software inContact CEO Paul Jarman and CFO Greg Ayers to Present at the 17th Annual Needham Growth Conference

VIEW Jan 8, 2015

SALT LAKE CITY – January 8, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 17th Annual Needham Growth Conference at 10:00 AM ET on Wednesday, January 14 at the New York Palace Hotel in New York, NY.

 

2,000 Contact Center Agents Moved to the inContact Cloud Platform by Top Global Business Process Outsourcer

VIEW Jan 7, 2015

SALT LAKE CITY – January 6, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces another milestone in the adoption of cloud services by world-class enterprise companies with the latest move to the cloud by one of the largest global Business Process Outsourcers (BPO). This award-winning leader in the BPO marketplace is leaving aging premise software in favor of inContact’s solution by shifting more than 2,000 agents, spread across several countries, to the cloud.

NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Center Awards

VIEW Jan 1, 0001

Salt Lake City, June 14, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was named the Best New Technology Solution by the ICMI Global Contact Center Awards. NICE inContact was recognized for its commitment to improving the customer experience at the ICMI Contact Center Expo on May 22, 2018, at the Walt Disney World® Resort in Orlando, FL.

inContact Gains Momentum in Healthcare Industry Call Center Software

VIEW Jan 1, 0001

SALT LAKE CITY (November 23, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the expansion of its footprint in the  healthcare market segment with three new customer wins.Healthcare call centers often literally have the lives and health of their customers on the line. That means they must effectively route…

NICE inContact brings together NICE and inContact with CXone, the world’s #1 cloud customer experience platform

VIEW Jan 1, 0001

Salt Lake City – October 9, 2017 – inContact (Nasdaq:NICE) today announced it has rebranded as NICE inContact, bringing together the industry-leading capabilities of inContact and NICE to better serve global enterprise and midmarket customers with its CXone unified cloud customer experience platform. NICE inContact continues its mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem.

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group

Locations

  • Salt Lake City
  • Columbus
  • London
  • Philippines

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