High-Rise

Press Releases

inContact Contact Center Cloud Solutions Chosen by Leader in Vacation Travel for Multi-Channel, Multi-Location Customer Service Operation

VIEW Feb 17, 2015

SALT LAKE CITY – February 17, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces an industry-leading travel company will move 650 agents in ten centers across the U.S. and internationally to the inContact cloud. This new customer was looking for a single cloud system to connect multiple business units with a flexible but unified system to accommodate growing operations. The inContact platform will connect all operations for greater efficiency, and will handle all customer service channels including inbound and outbound voice traffic, chat functionality and email.

 

inContact and Black Box Partner to Improve Enterprise Customer Service Operations by Migrating to the Cloud

VIEW Feb 12, 2015

SALT LAKE CITY – February 12, 2015 – inContact, the leading provider of cloud contact center software and Black Box Network Services (NASDAQ: BBOX), a leading technology solutions provider, today announced a joint agreement to meet growing demand among enterprises looking for a smooth migration path to the cloud to accelerate innovation and to improve customer satisfaction. 

 

inContact Welcomes Trent Savage as New Chief Human Resource Officer

VIEW Feb 5, 2015

SALT LAKE CITY – February 5, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Trent Savage joins the company as the new Chief Human Resource Officer.  With a workforce that has doubled in the past few years to nearly 1,000 employees across offices in Salt Lake City, Columbus, Ohio, Bolivia and the Philippines, recruiting, talent management and employee engagement has become a key differentiator for inContact and Trent brings more than 13 years of human resources experience to this new executive leadership role.

inContact Cloud Contact Center Platform Selected By Global Staffing Leader

VIEW Feb 2, 2015

SALT LAKE CITY – February 2, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces the addition of a staffing solutions provider to their growing list of clients. In need of a flexible platform for an expanding division, this industry-leading firm, chose inContact’s cloud solution for their new 350-agent contact center.

Direct Interactions Selects inContact to Enable Distributed Workforce to Connect with Customers

VIEW Jan 29, 2015

SALT LAKE CITY – January 29, 2015  inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Direct Interactions will move its unique workforce and contact center model to the inContact cloud. A leader in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact.

 

Contact Center Software inContact CEO Paul Jarman and CFO Greg Ayers to Present at the 17th Annual Needham Growth Conference

VIEW Jan 8, 2015

SALT LAKE CITY – January 8, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 17th Annual Needham Growth Conference at 10:00 AM ET on Wednesday, January 14 at the New York Palace Hotel in New York, NY.

 

2,000 Contact Center Agents Moved to the inContact Cloud Platform by Top Global Business Process Outsourcer

VIEW Jan 7, 2015

SALT LAKE CITY – January 6, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces another milestone in the adoption of cloud services by world-class enterprise companies with the latest move to the cloud by one of the largest global Business Process Outsourcers (BPO). This award-winning leader in the BPO marketplace is leaving aging premise software in favor of inContact’s solution by shifting more than 2,000 agents, spread across several countries, to the cloud.

NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Center Awards

VIEW Jan 1, 0001

Salt Lake City, June 14, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was named the Best New Technology Solution by the ICMI Global Contact Center Awards. NICE inContact was recognized for its commitment to improving the customer experience at the ICMI Contact Center Expo on May 22, 2018, at the Walt Disney World® Resort in Orlando, FL.

inContact Gains Momentum in Healthcare Industry Call Center Software

VIEW Jan 1, 0001

SALT LAKE CITY (November 23, 2010) – inContact (NASDAQ: SAAS), the market leader in on-demand call center software and call center agent optimization tools, announced the expansion of its footprint in the  healthcare market segment with three new customer wins.Healthcare call centers often literally have the lives and health of their customers on the line. That means they must effectively route…

Media Contacts

Cheryl Andrus
NICE inContact
(801) 320-3646

cheryl.andrus@incontact.com

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship, President,
Frontline Call Center

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee,
KBM Group

Locations

  • Salt Lake City
  • Columbus
  • London
  • Philippines

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