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inContact Contact Center Cloud Solutions Chosen by Leader in Vacation Travel for Multi-Channel, Multi-Location Customer Service OperationVIEW
SALT LAKE CITY – February 17, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces an industry-leading travel company will move 650 agents in ten centers across the U.S. and internationally to the inContact cloud. This new customer was looking for a single cloud system to connect multiple business units with a flexible but unified system to accommodate growing operations. The inContact platform will connect all operations for greater efficiency, and will handle all customer service channels including inbound and outbound voice traffic, chat functionality and email.