Press Releases

SALT LAKE CITY – February 12, 2015 – inContact, the leading provider of cloud contact center software and Black Box Network Services (NASDAQ: BBOX), a leading technology solutions provider, today announced a joint agreement to meet growing demand among enterprises looking for a smooth migration path to the cloud to accelerate innovation and to improve customer satisfaction. 

SALT LAKE CITY – February 5, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Trent Savage joins the company as the new Chief Human Resource Officer.  With a workforce that has doubled in the past few years to nearly 1,000 employees across offices in Salt Lake City, Columbus, Ohio, Bolivia and the Philippines, recruiting, talent management and employee engagement has become a key differentiator for inContact and Trent brings more than 13 years of human resources experience to this new executive leadership role.

SALT LAKE CITY - February 2, 2015 - inContact, Inc., the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, February 19, 2015 at 4:30 p.m. Eastern Time to discuss results for the fourth quarter and full year 2014. Financial results will be issued in a press release after the close of the market the same day. 

SALT LAKE CITY – February 2, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces the addition of a staffing solutions provider to their growing list of clients. In need of a flexible platform for an expanding division, this industry-leading firm, chose inContact’s cloud solution for their new 350-agent contact center.

SALT LAKE CITY – January 29, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Direct Interactions will move its unique workforce and contact center model to the inContact cloud. A leader in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact.

SALT LAKE CITY – January 8, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 17th Annual Needham Growth Conference at 10:00 AM ET on Wednesday, January 14 at the New York Palace Hotel in New York, NY.

Salt Lake City, June 14, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was named the Best New Technology Solution by the ICMI Global Contact Center Awards. NICE inContact was recognized for its commitment to improving the customer experience at the ICMI Contact Center Expo on May 22, 2018, at the Walt Disney World® Resort in Orlando, FL.

Salt Lake City – October 9, 2017 – inContact (Nasdaq:NICE) today announced it has rebranded as NICE inContact, bringing together the industry-leading capabilities of inContact and NICE to better serve global enterprise and midmarket customers with its CXone unified cloud customer experience platform. NICE inContact continues its mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem.