Press Releases

inContact Cloud Contact Center Platform to Power Operations of Large Consumer Services and Solutions Provider

VIEW Sep 27, 2015

SALT LAKE CITY – September 28, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced a nationwide provider of consumer services and solutions has left its legacy premise-based contact center system provider in favor of inContact’s robust cloud platform. This new inContact customer needed a centrally managed and fully integrated contact center system to enhance functionality, flexibility, reporting and scalability to enable their 400 agents to service their clients at a superior level. 

inContact Announces Latest Update of inContact Agent for Salesforce on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

VIEW Sep 8, 2015

SALT LAKE CITY – September 9, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announced it has launched an updated version of inContact Agent for Salesforce on the Salesforce AppExchange, empowering businesses to connect with customers, partners and employees in a whole new way.