NICE Named Exemplary Leader in Ventana Research 2023 Buyers Guide for Agent Management
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Oct 25, 2023
NICE received the highest ranking for overall agent management and scored highest on product experience
Hastings Direct Standardizes CX Operations on CXone and Boosts Agent Productivity and Engagement
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Oct 24, 2023
Hastings Direct removes siloed, disparate systems and unifies CX operations on CXone to create data and process convergence
NICE Actimize Positioned As Overall Leader in the 2023 Quadrant Knowledge Solutions Enterprise Fraud Management Report
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Oct 23, 2023
For the fifth consecutive year, NICE Actimize was positioned as the highest-scoring vendor across Technology Excellence and Customer Impact metrics in the 2023 SPARK Matrix™
NICE Named a Leader in Everest Group’s Task Mining Products PEAK Matrix
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Oct 19, 2023
NICE NEVA Discover scored high on both ‘Vision and Capability’ as well as the ‘Market Impact’ axis in leading analyst's Task Mining Products Assessment
Mazda Selects NICE’s AI-powered CXone to Streamline Operations and Deliver Superior Customer Experiences
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Oct 18, 2023
Mazda Motor Europe has moved its on-premise CX operations to a unified cloud platform with CXone
NICE Announces 2023 PSAPs’ Finest Award Winners for Achievements in Emergency Communications
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Oct 17, 2023
Eleven recipients honored for their lifetime achievements, going above and beyond in public safety communications in service to their communities
Alaska Department of Law Selects NICE Justice for Statewide Digital Transformation of Criminal Justice
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Oct 16, 2023
Criminal Justice Division will use NICE’s AI-powered digital evidence management solution to streamline and standardize evidence management across 13 offices for thousands of cases
NICE Named an Exemplary Leader in Ventana Research 2023 Buyers Guide for Contact Center Suites
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Oct 10, 2023
NICE ranked first for overall contact center suites, scored highest on product experience, and scored highest in more evaluation categories than any other vendor in the Ventana research market report.
Ottawa Police Service Selects NICE for Next Generation 911 Digital Transformation Initiative
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Oct 5, 2023
NICE Inform Elite will capture next-gen emergency communications, digitally transform incident reconstruction, and provide 911 quality assurance for Canada’s capital city
NICE to Acquire LiveVox, Revolutionizing How Organizations Manage Proactive Outreach With the Power of Conversational AI at Scale
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Oct 4, 2023
The combination of NICE’s industry-leading platform CXone, with LiveVox’s widely adopted proactive outreach portfolio creates a unique way for organizations to deploy conversational AI across all types of engagements on a unified platform