Press Releases

inContact Cloud Contact Center Platform Selected By Global Staffing Leader

VIEW Feb 1, 2015

SALT LAKE CITY – February 2, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces the addition of a staffing solutions provider to their growing list of clients. In need of a flexible platform for an expanding division, this industry-leading firm, chose inContact’s cloud solution for their new 350-agent contact center.

Direct Interactions Selects inContact to Enable Distributed Workforce to Connect with Customers

VIEW Jan 28, 2015

SALT LAKE CITY – January 29, 2015  inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Direct Interactions will move its unique workforce and contact center model to the inContact cloud. A leader in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact.

 

Contact Center Software inContact CEO Paul Jarman and CFO Greg Ayers to Present at the 17th Annual Needham Growth Conference

VIEW Jan 7, 2015

SALT LAKE CITY – January 8, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 17th Annual Needham Growth Conference at 10:00 AM ET on Wednesday, January 14 at the New York Palace Hotel in New York, NY.

 

2,000 Contact Center Agents Moved to the inContact Cloud Platform by Top Global Business Process Outsourcer

VIEW Jan 6, 2015

SALT LAKE CITY – January 6, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces another milestone in the adoption of cloud services by world-class enterprise companies with the latest move to the cloud by one of the largest global Business Process Outsourcers (BPO). This award-winning leader in the BPO marketplace is leaving aging premise software in favor of inContact’s solution by shifting more than 2,000 agents, spread across several countries, to the cloud.