NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale
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Sep 20, 2023
New Microsoft Azure Support, Integration Hub, and Supervisor capabilities, powered by Enlighten’s purpose-built AI, streamline workflows across digital and voice interactions
NICE Named Overall Leader in Technology Excellence and Customer Impact in 2023 SPARK Matrix™ Speech Analytics Report
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Sep 19, 2023
NICE recognized for Enlighten AI, the market-leading CX purpose-built AI delivering accurate predictions, decisions, and actions for key use cases
NICE Actimize Announces Financial Crime Risk Management Roadshow Discussing FRAML in the Era of Generative AI
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Sep 11, 2023
Roundtable discussions will address technology trends influencing financial institutions' long-term planning, including the impact of instant payments on Fraud and AML
NICE ContactEngine Receives Digital Transformation Project of the Year Honors From Digital Revolution Awards for Conversational AI
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Sep 6, 2023
The award honors NICE for its utilization of cloud products and services to deliver a highly effective digital transformation for its customers
NICE Announces International Elite Partners of the Year Award Winners
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Aug 30, 2023
Awards honor commitment to partnering for success and helping customers achieve outstanding customer experience
NICE Recognizes Top EMEA and APAC Innovators with International CX Excellence Awards
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Aug 29, 2023
NICE customers awarded for demonstrating excellence in customer experience, harnessing NICE digital, AI and cloud technologies in the EMEA and APAC regions
Allegheny County District Attorney’s Office to Deploy NICE AI-Powered Digital Evidence Management Solution
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Aug 28, 2023
Pennsylvania’s Allegheny County looks to NICE Justice to streamline the criminal justice process, reduce postponements, and free up attorneys to prosecute more cases
NICE Named a Leader In 2023 Frost & Sullivan Asia Pacific Cloud Contact Center Report
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Aug 24, 2023
NICE’s complete, AI-powered cloud contact center solutions portfolio shines in Frost & Sullivan analysis of Growth and Innovation
NICE Receives “Artificial Intelligence Solution of the Year” Award For Enlighten AI from 2023 National Technology News
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Aug 23, 2023
Enlighten AI for Vulnerable Customers is a comprehensive AI solution that interprets consumer behavior and accurately identifies vulnerable customers to comply with FCA regulations
NICE Enlighten XO Receives 2023 “Disruptive Technology of the Year” Honor in Customer Contact Week’s Excellence Awards Competition
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Aug 22, 2023
Powered by purpose-built AI, NICE Enlighten XO delivers customer experience excellence, honored for its ability to drive superior contact center and CX performance