Press Releases

inContact Reports First Quarter 2016 Financial Results

VIEW May 4, 2016

 

  • Record Software revenues of $41.5 million in Q1, up 28% year-over-year
  • Consolidated revenue in Q1 of $62.4 million, up 22% year-over-year
  • Adjusted EBITDA in Q1 of $5.7 million, up 117% year-over-year
  • Annualized Recurring Software Revenues up 30% year-over-year
  • Closed record 160 contracts in Q1, two new Fortune 500 customers
  • Raised 2016 guidance for revenue and adjusted EBITDA

 

inContact Wins PACE 2016 Vendor of Excellence Award

VIEW Apr 27, 2016

SALT LAKE CITY – April 28, 2016 – inContact, Inc., the leading provider of cloud contact center software and agent optimization tools, today announced that global non-profit organization, Professional Association for Customer Engagement (PACE), named inContact as 2016 Vendor of Excellence winner.

Contact Center Infrastructure of Outdoor Recreational Company Moves to inContact Customer Interaction Cloud

VIEW Apr 25, 2016
<p">SALT LAKE CITY – April 26, 2016 – inContact, Inc., the leading provider of cloud contact center software and agent optimization tools, today announced a growing manufacturer and retailer of popular recreational products is transitioning 175 agents from their unreliable and inflexible on-premises contact center system to inContact Customer Interaction Cloud.</p">

 

inContact’s Scalable Cloud Solution to Replace International Manufacturer and Retailer's On-Premises Legacy Contact Center System

VIEW Apr 5, 2016

SALT LAKE CITY – April 6, 2016 – inContact, the leading provider of cloud contact center software and agent optimization tools, today announced a major retail company is moving its contact center operations to the inContact Customer Interaction Cloud. After multiple reconfigurations to alleviate network instability of their on-premises system were unsuccessful, followed by costly upgrades, the company chose to move nearly 200 agents to the inContact cloud.