NICE Announces Opening of Nominations for its 2024 PSAPs’ Finest Awards Recognizing Emergency Communications Professionals
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Jan 24, 2024
PSAPs’ Finest Awards honor emergency communications innovators, standouts and teams for their dedication and life-saving work
NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge Communications Surveillance Report
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Jan 23, 2024
For the second consecutive year, NICE Actimize achieved the highest scores across the Technology Excellence and Customer Impact metrics in the 2023 SPARK Matrix™ ranking
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
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Dec 26, 2023
The combination of two leaders creates the market's only CX interaction centric cloud platform with full convergence and the most advanced conversational AI across all types of customer engagements
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
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Dec 20, 2023
New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone customers increase productivity without adding complexity
NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm Highlighting CXone’s Digital and AI Leadership
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Dec 14, 2023
NICE named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum scores in vendor execution, solution breadth and CEP functionality
NICE CXone Named Outright CCaaS Leader In ISG Provider Lens 2023 Report
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Dec 13, 2023
NICE CXone received the highest overall scores in competitive strength and portfolio attractiveness with Enlighten also recognized for delivering smarter self-service
Europcar Transforms Global Customer Experience with NICE CXone
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Dec 12, 2023
Europcar standardizes operations and empowers agents to deliver exceptional CX on a unified AI driven cloud platform
NICE Actimize Recognized as Category Leader in the Chartis KYC Data and Solutions 2023 Market Update and Vendor Landscape Report
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Dec 11, 2023
Measured across five unique solution functions, NICE Actimize scored highly in KYC risk scoring capabilities as well as reporting and dashboarding, and customer onboarding
NICE Actimize Wins PAN Finance Award for Most Innovative Fraud Detection Technology, EMEA 2023
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Dec 7, 2023
NICE Actimize is addressing the issue of scams and Authorised Push Payment (APP) fraud ahead of impending PSR (Payments Systems Regulator) fraud liability shifts
NICE Named the Outright Leader in the 2023 SPARK Matrix™ With Leading CX AI for Customer Journey Analytics (CJA) Report
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Dec 6, 2023
Enlighten AI solutions positioned NICE the highest for Customer Impact and Technology Excellence in Quadrant Knowledge Solutions’ independent assessment