Press Releases

NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent

VIEW Sep 25, 2018

Salt Lake City, September 26, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in Salesforce Live Agent and delivery of enhanced workforce optimization (WFO) within the Salesforce user interface. CXone helps agents be more efficient by handling omnichannel customer interactions and accessing WFO functionality from within the familiar Salesforce agent user interface. Integrations between CXone and Salesforce automatically provide the information agents need to deliver personalized service and outstanding customer experiences.

NICE inContact CXone Named a Leader in Cloud Contact Centers by Independent Research Firm

VIEW Sep 24, 2018

Salt Lake City, Sept. 25, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named a leader for Cloud Contact Centers by Forrester Research. CXone received the highest possible score in the market presence category and is top ranked in the current offering category. The Forrester WaveTM: Cloud Contact Centers, Q3 20181 positions CXone among the most significant cloud contact center solutions in the market.

NICE inContact Announces Alliance with General Dynamics Information Technology

VIEW Sep 17, 2018

Salt Lake City, Sept. 18, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced General Dynamics Information Technology (GDIT) has selected NICE inContact’s CXone cloud customer experience platform to replace on-premises technology for over 900 agents supporting large federal agency clients. CXone is the industry’s first and only Federal Risk and Authorization Management Program (FedRAMP) authorized cloud contact center SaaS solution.

NICE inContact Recognizes Stand-Out CXone Application Partners at 2018 DEVone Partner Conference

VIEW Aug 27, 2018

Salt Lake City, August 28, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced its 2018 DEVone Partner Award winners, who were recognized at the NICE inContact second annual DEVone Partner Conference attended by more than 350 partners and NICE inContact employees. Nearly half of all 100-plus DEVone partners showcased and demonstrated products built for NICE inContact CXone, the world’s #1 cloud customer experience platform.

NICE inContact CXone Summer 2018 Release Launches New Embedded Analytics and Omnichannel Social Capabilities for Better Customer and Agent Experiences

VIEW Aug 26, 2018

Salt Lake City, August 27, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced the Summer 2018 release of NICE inContact CXone, the world’s #1 cloud customer experience platform, with innovations that empower organizations to win in the experience economy and deliver exceptional agent and customer experiences. The Summer 2018 release launches CXone Quality Management Analytics Pro, which applies advanced analytics within the quality management process to improve customer experience and efficiency; omnichannel capabilities for organizations to expand their reach to Millennial and Gen Z customers; and additional updates to help organizations comply with the General Data Protection Regulation (GDPR) privacy directive.

NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive Cost-Savings

VIEW Aug 15, 2018

Salt Lake City, August 16, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced business results TechStyle Fashion Group achieved with the NICE inContact CXone AI Self-Service Solution, including integrated SmartAction Omni-bot™, that improves operational efficiency, enhances customer experience, and reduces operational costs. SmartAction’s Omni-bot provides conversational artificial intelligence (AI) voice and digital self-service and is available on CXexchange marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone, the world’s #1 cloud customer experience platform.

NICE inContact Recognized in 2018 Shatter List for Actively Working to Break Technology’s Glass Ceiling

VIEW Jul 2, 2018

SALT LAKE CITY, July 3, 2018 - NICE inContact, a NICE (Nasdaq: NICE) business, today announced it has been recognized in the Women Tech Council’s 2018 Shatter List for actively employing measures to help break technology’s glass ceiling. NICE inContact was among 44 companies recognized based on the development and successful implementation of measures that create inclusive cultures where women can contribute and succeed.

NICE inContact CXone Ranks First in 2018 Contact Center in the Cloud Report from Ventana Research

VIEW Jun 12, 2018

Salt Lake City, June 13, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index. NICE inContact ranked first outright in four of the seven categories: Usability, Adaptability, Capability, and Validation.

NICE inContact CXone Authorized to Operate in FedRAMP Marketplace to Securely Support Government Agencies Seeking Improved Citizen Experience

VIEW May 23, 2018

Salt Lake City, May 24, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced it is the first cloud contact center provider to receive Authorization to Operate (ATO) for the Federal Risk and Authorization Management Program (FedRAMP). FedRAMP ATO is a requirement for cloud service providers to serve Federal Agencies. NICE inContact CXone empowers government agencies to respond faster to ever-changing constituent expectations for government services.