NICE Selected by DiDi to Deliver Real-time AI Driven Personalized Interactions
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Feb 27, 2024
Leading mobile transportation platform leverages NICE’s CX AI to empower teams to create an easy, effortless customer experience
NICE Inform Elite Wins ASTORS Award for Best 911 Center Solution
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Feb 26, 2024
NICE recognized with platinum award for ability to automate 911 Quality Assurance and improve staff retention
NICE Reports 20% Year-Over-Year Cloud Revenue Growth and 16% Year-Over-Year EPS Growth for the Fourth Quarter 2023
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Feb 22, 2024
- 17% growth in operating cash flow for full year 2023 totaling a record $561 million
- 300% growth in number of AI deals for full year 2023
- Company expects to cross $2.7 billion in total revenue, exceed $2 billion in cloud revenue and significantly increase EPS for full year 2024
NICE Actimize Launches the Next Generation of Financial Crime and Compliance Investigations with New Generative AI Solutions
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Feb 15, 2024
Three groundbreaking solutions expedite the speed of investigations by over 50% with the power of Generative AI
Alabama’s Shelby County Commission to Deploy NICE’s Market Leading Digital Evidence Management Platform to Transform Criminal Justice
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Jan 29, 2024
Shelby County Sheriff's Office and District Attorney’s Office will use Evidencentral to manage growing volumes of digital evidence so agencies can focus on investigating and prosecuting cases
Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform Completeness Converging CCaaS Voice, Digital, and CX AI
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Jan 25, 2024
NICE's best-in-class platform enables Carnival UK's mission to provide a frictionless guest experience
NICE Announces Opening of Nominations for its 2024 PSAPs’ Finest Awards Recognizing Emergency Communications Professionals
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Jan 24, 2024
PSAPs’ Finest Awards honor emergency communications innovators, standouts and teams for their dedication and life-saving work
NICE Actimize Positioned as Overall Leader in the 2023 Quadrant Knowledge Communications Surveillance Report
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Jan 23, 2024
For the second consecutive year, NICE Actimize achieved the highest scores across the Technology Excellence and Customer Impact metrics in the 2023 SPARK Matrix™ ranking
NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
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Dec 26, 2023
The combination of two leaders creates the market's only CX interaction centric cloud platform with full convergence and the most advanced conversational AI across all types of customer engagements
NICE Advances AI-Driven Customer Experience with 2023 CXone Fall Release
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Dec 20, 2023
New Enlighten AI innovation, Microsoft Azure availability, and Next-Gen WFM Forecasting help CXone customers increase productivity without adding complexity