Press Releases

NICE CXone Delivers Transformative Customer Service, Driving Record Customer Satisfaction Scores

VIEW May 12, 2021

Hoboken, N.J., May 12, 2021 – NICE CXone (Nasdaq: NICE) today announced its largest increase in customer satisfaction as its digital-first cloud contact center platform, CXone, experiences accelerated demand with hundreds of new capabilities added, a record number of new customers, and tripled adoption internationally, driving more than 19 points Net Promoter Score (NPS) improvement.

Due to Strong Demand, NICE Expands Investment in Japan, creating a New Customer Experience Standard with CXone

VIEW May 12, 2021

Hoboken, N.J., May 12, 2021 – NICE (Nasdaq: NICE) today announced the expansion of its operations in Japan, spearheading the launch of CXone. The industry’s leading Contact Center as a Service (CCaaS) platform, NICE CXone will be supported by a dedicated Japanese support and services team to assist customers with their transition to the cloud to address localization needs. Local cloud providers will be utilized to maintain in-country requirements and provide the highest standards in data security.

NICE CXone Ranks First Overall in 2021 Contact Center in the Cloud Report from Ventana Research

VIEW May 11, 2021

Hoboken, N.J., May 11, 2021 – NICE (Nasdaq: NICE) today announced NICE CXone has again landed the top spot in The Contact Center in the Cloud Value Index, 2021 Vendor and Product Assessment from Ventana Research. NICE CXone rated No. 1 in five of seven evaluation categories – more than any other product in the Cloud Value Index, earning the top overall weighted score. NICE CXone achieved a top two rating in the other two categories.

NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch

VIEW Apr 20, 2021

HOBOKEN, N.J., April 20, 2021 – NICE (Nasdaq: NICE) today announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. CXone Expert is a comprehensive artificial intelligence (AI)-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service while injecting crucial insights throughout the customer journey. CXone Expert eliminates the frustration with today’s self-service experience by infusing AI and data, turning bots into smart AI-based agents.

NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers

VIEW Apr 6, 2021
SALT LAKE CITY, April 6, 2021 – NICE inContact (Nasdaq: NICE) today announced accelerated international adoption of its digital-first CXone cloud contact center platform, tripling sales in the past year and adding a record number of new international customers to the platform. With the increased global demand for CXone, NICE is doubling its local CXone sales and services resources across EMEA, APAC, and South America; launching new local cloud instances in multiple countries around the globe; and broadening its global security and compliance certifications. NICE inContact’s global momentum is fueled by international investments, signaling the criticality of arming contact centers with an AI-infused cloud native platform that scales to fit the complex requirements of diverse global organizations. According to industry analysts, today, CXone is used by the most cloud contact center agents in the industry in more than 100 countries.

NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs

VIEW Mar 11, 2021
SALT LAKE CITY, March 11, 2021 – NICE inContact (Nasdaq: NICE) today announced a new education series and resources to help companies apply self-service best practices using smarter artificial intelligence (AI) technology to meet consumer demand for faster, convenient experiences. New research, best-practice guides and a series of virtual events brings together the latest research and expertise from NICE inContact and industry leaders to uncover ways to improve customer satisfaction and lower the cost to serve with the right blend of smarter self-service and agent-assist options across the customer journey.

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

VIEW Feb 25, 2021
SALT LAKE CITY, February 25, 2021 – NICE (Nasdaq: NICE) today announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a market-leading cloud customer experience platform, and its ability to support contact centers anywhere in the world as they navigate an increasingly turbulent customer service landscape. 

NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform

VIEW Feb 23, 2021
SALT LAKE CITY, February 23, 2021 – NICE inContact, a NICE business (Nasdaq: NICE), today announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. 

NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting

VIEW Jan 28, 2021
SALT LAKE CITY, January 28, 2021 – NICE (Nasdaq: NICE) today announced that NICE inContact has been named in DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report as the market share leader based on seats. The 13th annual report from DMG, a leading independent research and consulting firm, which explores the competitive landscape, market share, projections and adoption rates, also cites expected added momentum for this market as more businesses move their contact centers to the cloud.