Call Center Software

NICE inContact CXone, the world’s #1 cloud customer experience platform, helps organizations be first in their industry by powering exceptional experiences for customers and employees. CXone is the first and only cloud call center software platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
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Win in the Experience Economy with the industry's leading call center software

Exceptional customer experience doesn’t happen by accident. NICE inContact helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter with the most complete cloud call center solution. By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents. Only CXone delivers one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from one industry leader – NICE inContact.

Hear Why Our Customers Love NICE inContact

Why Cloud for your contact center?

Reliability
We publish the industry's best uptime of 99.99% so you can focus on your customers instead of your platform.
Flexibility
NICE inContact Open Cloud Foundation scales up or down easily as your customer service needs change.
Affordability
No costly on-premises hardware and maintenance costs. Only pay for what you use, and easily add or subtract seats.
Call Center Software Features
We’ve been building and innovating our platform for over 13 years, and we continue to add new features and products to meet the needs of our customers.
What is Call Center Software?
Call Center Software is a suite of tools that enable organizations to handle customer issues from any channel, improve the performance of their agents, analyze data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimization, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Customer Success Stories

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your customer experience goals?

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