Skip straight to service.
CXone Customer Authentication is real-time voice authentication for your contact center software, letting customers skip straight to service for better experiences and shorter handle times. Voice biometrics automatically verifies customers and prevents fraud in a more streamlined, secure and reliable way that eliminates the typically time-consuming interrogation.
Significantly reduce average handle time (AHT) by automatically authenticating callers in the first few seconds of a natural conversation, for the utmost security with operational savings. Simple to implement and pre-integrated with CXone ACD and IVR, Customer Authentication features unified agent interfaces with built-in guidance for accelerated onboarding and training.