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crm integrations, crm integration, crm call center software, call center crm software

Integrate Call Center Software & CRM with

workforce optimization

Empower your agents to personalize
omnichannel customer service

NICE inContact CXone pre-built customer relationship management (CRM) integrations, such as the CXone Agent for Salesforce, empower your agents to personalize omnichannel customer service. With these seamless, bidirectional CRM integrations, you’ll increase agent efficiency and independence by delivering a real-time 360-degree view of the customer.


Synchronize

Synchronize customer
data and history

Streamline

Streamline contact
handling

Track

Track calls automatically
in your CRM

Simplify

Simplify omnichannel
contact handling

Build

Build self-service
routing workflows


CRM and Call Center Software Integration Features

 
QM

Personalize
interactions
with context

Give agents a 360-degree view of the customer, including insights into previous interactions, regardless of channel.

  • Synchronize interaction data and history
  • Give agents insight into the customer's journey
  • Tie back to voice call recordings
  • Save and add comments to customer records
 
QM

Increase agent
efficiency &
independence

A consolidated agent interface seamlessly integrates into the CRM system by streamlining omnichannel contact handling and shortening agent ramp-up and interaction handling times

  • Integrate contact center controls
  • Provide agents a consolidated interface
  • Simplify omnichannel interaction handling
 
QM

Deploy &
maintain
with ease

Deploy an integrated solution in hours, not days or weeks. Download and apply updates or upgrades when it suits your schedule.

  • Pre-built integrations that are ready to deploy
  • Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
  • Eliminate costs of custom integrations
  • Quick access to newly developed functionality
 
QM

Automate
interaction
handling

Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.

  • Leverage customer data to optimize interactions
  • Ensure routing to best qualified agent
  • Self-service, automated workflows integrated with your CRM
 
call center crm integrations
call center software demo

"The CXone and Salesforce integration has had a significant impact on our outbound conversion rates, and it has also reduced our acquisition marketing spend."

David Ernest
Manager, Contact Center Operations
Sunrun