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Empower your agents to personalize
omnichannel customer service
NICE inContact CXone pre-built customer relationship management (CRM) integrations, such as the CXone Agent for Salesforce, empower your agents to personalize omnichannel customer service. With these seamless, bidirectional CRM integrations, you’ll increase agent efficiency and independence by delivering a real-time 360-degree view of the customer.
data and history
Track calls automatically
in your CRM
CRM and Call Center Software Integration Features
Give agents a 360-degree view of the customer, including insights into previous interactions, regardless of channel.
A consolidated agent interface seamlessly integrates into the CRM system by streamlining omnichannel contact handling and shortening agent ramp-up and interaction handling times
Deploy an integrated solution in hours, not days or weeks. Download and apply updates or upgrades when it suits your schedule.
Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.
"The CXone and Salesforce integration has had a significant impact on our outbound conversion rates, and it has also reduced our acquisition marketing spend."
Manager, Contact Center Operations